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Man in suit reading documents at a desk
Insurance law

AOV benefit denied or terminated: what can you do?

Has your AOV benefit been denied or terminated? It is understandable that you want clarity quickly. A disability insurance (AOV) can be important for your income if illness or an impairment means you can work less or not at all. Still, a denial is not automatically the end of the matter, nor automatically incorrect. The first step is […]

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Sad man and lawyer near a damaged house
Insurance law

Independent expert assessment in insurance: costs, policy and practical steps

Do you disagree with your insurer’s damage assessment? Then a contra-expertise (independent expert assessment) may be relevant. With a contra-expertise you hire your own expert to reassess the damage, the cause or the repair costs. This can, for example, occur with fire, water or household contents (inboedel) damage, but also with other damage claims where you have doubts about a previous report. […]

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Illustration of a man under an umbrella converting a rejected document to an approved one
Insurance law

Expert report in insurance: what does it mean for your claim?

After a notification of loss, an insurer may appoint an expert. That expert will, for example, investigate the cause, the extent of the damage, options for repair, or the costs. The findings are often set out in an expert report. Such a report can play an important role in the further handling of your claim, but it does not automatically determine the outcome of your […]

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Illustration of a family protected by a large umbrella and shield
Insurance law

Kifid procedure explained: submitting a complaint, processing and key considerations

A dispute with a bank, insurer, mortgage provider or financial adviser can raise many questions. The Kifid procedure is a route for many complaints about financial products and services. Kifid is the Klachteninstituut Financiële Dienstverlening. It does not automatically handle every complaint. It is therefore sensible to first check whether your complaint and your financial service provider fall within […]

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