Hit as a pizza delivery person, meal courier or mail carrier: what are your rights?

17 January 2025
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Hit as a pizza delivery person, meal courier or mail carrier: what are your rights?

If you are injured as a cyclist, pedestrian or moped rider in a collision with a motor vehicle, the vehicle's owner or holder is in principle liable under Article 185 of the Dutch Road Traffic Act (WVW), unless they prove force majeure. Any own fault is weighed under Article 6:101 of the Dutch Civil Code, but vulnerable road users keep at least 50% of their claim.

For additional general information, see Victim Support Netherlands information for victims.

Do you work as a pizza delivery person, meal courier, or mail carrier? Then you often travel for your job, which increases the chance of a traffic accident. If you are involved in a traffic accident during work, you can often hold your employer or another party liable for the damage. At Arslan Lawyers, we help to recover your personal injury.


What to do after a traffic accident at work?

If you are involved in a traffic accident at work, it is important to take the following steps:

  1. Note the situation: Gather evidence such as photos of the accident scene and contact details of witnesses.
  2. Report the accident to your employer: This is important in order to protect your rights.
  3. Hold your employer liable: You can do this yourself or leave it to us. We ensure that this is done carefully.
  4. Engage legal help: Our experienced personal injury lawyers guide you through the process and ensure that you get what you are entitled to.

Single-sided traffic accident: is the employer liable?

Even in the case of a single-sided traffic accident – such as when you hit a post or fly through a curve – your employer may be liable. Employers, according to the law, have a duty of care. This means they are responsible for a safe work environment, including traffic during commuting. Moreover, an employer must have adequate insurance to cover your damage. Do not feel obstructed to hold your employer liable; this is your right.


Hit by another vehicle during work

Were you hit by another road user, such as a motorist, during your work? Then you can hold two parties liable:

  1. The other driver: Based on Article 185 of the1994 Road Traffic Act, the motorist is often (partially) liable.
  2. Your employer: The part of the damage not covered by the liability of the other party, can be reclaimed from your employer.

Even in case of shared liability or a partial fault on your part, it remains possible to claim a large portion of the damage.


Working as a freelancer: How does liability work?

Increasingly, delivery workers operate as freelancers via platforms such as Deliveroo, Uber Eats, Flink or PostNL. Even in this situation, you often have insurance via the client or delivery service. These companies are obliged to take out an adequate insurance for their deliverers, whether you are a freelancer or have a zero-hour contract.


Why choose for Arslan Lawyers?

At Arslan Lawyers we are ready to recover your damages. Our approach:

  • Free legal aid: We work free of charge for you, as our costs are recovered from the liable party.
  • Maximum compensation: We ensure that all your damages – from medical expenses to loss of income – are fully compensated.
  • Maintenance of employment relationship: We follow a careful approach to keep the relationship with your employer good.

Contact us for legal assistance

Have you, as a pizza delivery person, meal courier, or mail carrier, been involved in a road accident? Call in Arslan Lawyers today. Fill in our contact form or call us. We ensure that your damages are quickly and fully recovered.


Understanding Compensation for Traffic Accidents at Work in the Netherlands

When you are injured in a traffic accident while working as a pizza delivery person, meal courier, or mail carrier in the Netherlands, it is important to understand the scope of possible compensation. Apart from medical expenses, you may be entitled to compensation for various damages, including:

  • Medical costs: Hospital bills, rehabilitation costs, and necessary medical treatments.
  • Loss of income: Compensation for wages lost due to inability to work during recovery.
  • Pain and suffering: Financial recognition for physical and emotional distress caused by the accident.
  • Damage to personal belongings: Replacement or repair of damaged equipment such as smartphones, bicycles, or scooters used for work.

Legal Framework and Insurance Obligations

In the Netherlands, employers are legally required to provide a safe working environment under the Arbowet (Working Conditions Act). This includes ensuring that employees are not exposed to unnecessary risks during their work hours, including travel for work-related tasks. Employers must also have adequate liability insurance that covers accidents occurring during work activities.

For freelancers or platform workers, the legal landscape is evolving. Many platforms now offer insurance policies that cover accidents during deliveries, but it is crucial to verify the extent and limitations of such coverage. Often, the insurance provided covers only liability towards third parties and not personal injury, making it advisable to have supplementary personal insurance.

Practical Tips to Protect Yourself

  • Keep detailed records: Always document your work schedule, routes, and any instructions from your employer or platform. This evidence can be vital to establish that you were working at the time of the accident.
  • Understand your contract: Whether you are an employee or freelancer, review your contract’s clauses on liability and insurance coverage.
  • Report accidents promptly: Notify your employer or platform immediately after an accident to ensure proper documentation and start of claims procedures.
  • Seek medical attention: Even if injuries seem minor, get a professional medical evaluation to document your condition.
  • Consult a legal expert: Traffic accidents involving work often involve complex liability issues. Professional legal assistance can help maximize your compensation and protect your rights.

Arslan & Arslan Advocaten: Your Trusted Partner in Traffic Accident Claims

If you have been involved in a traffic accident while working as a delivery person or mail carrier, don’t navigate the legal complexities alone. At Arslan & Arslan Advocaten, we specialize in personal injury and employment law and have extensive experience helping victims recover fair compensation. Contact us today for a free consultation and let our expert lawyers guide you through every step of the claims process to ensure your rights are fully protected.

Frequently Asked Questions

What should I do immediately after a traffic accident while working as a delivery person or mail carrier?

First, gather evidence such as photos of the accident scene and contact details of witnesses, then report the accident to your employer to protect your rights. It is also advisable to seek legal help to ensure proper compensation and liability claims.

Can I hold my employer liable if I have a traffic accident during work, even if I was at fault?

Yes, your employer can be held liable even in single-sided accidents like hitting a post, as they have a duty of care to ensure a safe work environment, including during travel. Employers are also required to have adequate insurance to cover damages caused during work hours.

If I’m hit by another driver while working, who can I hold responsible for my damages?

You can hold the other driver liable based on traffic laws, and if the damages are not fully covered, you can also claim from your employer. Even with shared fault, you may still recover a significant portion of your damages.

What legal options do I have if I am a freelancer working as a delivery driver and get involved in a traffic accident?

As a freelancer, you are often covered by insurance through the platform or client you work for. It’s important to verify that proper insurance is in place, and legal assistance can help you recover damages effectively.

Read more about holding an employer liable after a work accident, workplace accidents involving agency workers and how a personal injury claim works.


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