Many expats are not sure what steps to take when a problem arises with their landlord. With this overview you will know exactly what to do.
1. Check your contract
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Read the rental agreement carefully.
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Pay particular attention to provisions about the deposit, service charges, and the end date.
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Ask for an English version if needed.
2. Collect evidence
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Take photos and videos of the condition of the property at move-in and move-out.
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Keep proof of payment for the deposit and service charges.
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Document all communication with the landlord (preferably by email or WhatsApp).
3. Always pay the rent on time
Even if there is a dispute about the deposit or service charges: always pay on time to prevent the landlord from accusing you of rent arrears.
4. Send the landlord a written notice of default
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Send a letter or email explaining what is wrong (excessive deposit, no settlement of service charges, wrongful termination).
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Give a reasonable deadline (for example, 14 days) for a response.
5. Consult a lawyer
If the landlord does not respond or refuses to cooperate:
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A tenancy law lawyer can assess whether your rights have been violated.
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Often the matter can be resolved through a letter or negotiation, without going straight to court.
6. Submit a complaint or case
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For rent and service charges: at the Rent Tribunal.
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For termination, deposit and eviction: through the court with the help of a lawyer.
7. Do not be intimidated
Landlords sometimes try to pressure expats, but you have the same rights as any other tenant. You never have to just move out or pay extra.
Conclusion
In the Netherlands, expats have strong tenancy rights, but are often disadvantaged because they are less familiar with the rules. With this step-by-step plan, you will know exactly what to do in case of issues with deposits, service charges, temporary contracts, termination, or discrimination.
The tenancy law lawyers of Arslan Advocaten guide expats at every stage: from contract review and negotiation to proceedings before the Rent Tribunal or the court.
