• Kosteloos en vrijblijvend eerste gesprek
  • Always personal guidance
Grootste sociale advocatenkantoor met 28 advocatenGrootste sociale advocatenkantoor — 28 advocaten
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Choose a location

Wij gebruiken uw gegevens alleen om contact met u op te nemen over uw vraag. Lees hoe wij daarmee omgaan in onze privacyverklaring.

Need quick help?

A maintenance complaint in Arnhem needs a clear file and the right legal route. Arslan Advocaten assists clients from Arnhem through its Utrecht office. We assess repair disputes, rent, service charges, landlord conduct and termination. Mention an urgent safety problem or court date immediately.

030 747 00 38 · Ask for a tenancy assessment

Repairs that get passed between the landlord, manager and owners’ association

A leak or recurring damp problem may be referred from the landlord to the property manager and then to the owners’ association, the VvE. Keep those messages, but continue to identify your contractual landlord. Responsibility for a shared roof, compensation for damaged belongings and a temporary reduction in rent are separate questions. Ask who will arrange the inspection, what access is needed and when you can expect a response.

Build a useful repair file

Describe the location, frequency and effects of the defect. Take dated overview and detail photographs and keep the complete inspection report if an expert has investigated. Distinguish what you observed from what you think caused it. Notify the landlord in writing, offer access and record what happened after each visit. A photograph alone does not show whether the landlord was told or given a reasonable opportunity to respond.

Choose between repair, a rent adjustment and compensation

The appropriate remedy depends on the tenancy, seriousness of the defect and evidence. The Rent Tribunal, Huurcommissie, cannot decide every housing dispute. A municipal report about landlord behaviour also serves a different purpose from a claim for payment or repair. Have the available route and its deadlines checked. Withholding the entire rent can create a new arrears dispute.

Rent, service charges and landlord conduct

Keep basic rent separate from service-charge advances. For a rent check, the start date, accommodation type and points assessment matter. For service charges, request the annual statement and supporting figures. If a landlord demands access, changes the locks or asks you to leave, preserve the precise request and seek a prompt assessment; maintenance correspondence does not replace a defence to a summons.

Documents for the first assessment

  • The full tenancy agreement and amendments
  • The landlord’s latest letter, email or summons
  • Payment records, service-charge statements and the deposit proof
  • Inspection reports and dated photographs
  • A short timeline, your desired outcome and the next deadline

How your case is handled

We first identify the tenancy, parties, evidence and urgency. We then discuss whether a targeted letter, negotiation, the Rent Tribunal or court proceedings fits the problem. An application to a municipality and a private claim can require separate action. We agree the scope before further work and explain which documents are still needed. Clients from Arnhem are assisted through our Utrecht office; this page describes our service area, not an additional office in Arnhem.

Costs and legal aid

The first consultation is free and without obligation. We assess whether subsidised legal aid (toevoeging) or legal expenses insurance is available. Legal aid can leave a personal contribution and other costs. Otherwise we agree private fees in writing. For a deposit recovery claim, a separate fixed stage schedule applies where accepted; court fees and bailiff costs are explained before the relevant step. A suitable collection claim can also be assessed for separately agreed no cure no pay terms.

Fixed deposit recovery fees, including VAT

Questions before contacting us

Do you have an office in Arnhem?

We assist clients from Arnhem through Utrecht. Ask about the practical arrangements for discussing documents before travelling.

Can I contact you before the file is complete?

Yes. Send the agreement and the urgent letter first, particularly if a hearing or eviction date has been mentioned. Further documents can follow.

Does contacting a lawyer stop a deadline?

No. State the deadline immediately. Contact alone does not suspend a notice period or court deadline.

Ask for a tenancy assessment

Ask for a tenancy assessment · More tenancy information

Legal sources