Need an employment lawyer in Utrecht for a pay problem, an on-call contract or a dismissal? Arslan Advocaten helps you establish which arrangements apply and which steps you can take. That applies to a permanent job, but also to a side job alongside your studies, a min-max contract or work through an employment agency. A small contract can make a big difference to your income.
Call 030 747 0038 or request a first consultation. Our office in Utrecht is located at Atoomweg 63, 3542 AA Utrecht. Colleagues of Arslan Advocaten work at this location. Get in touch to discuss your question and a suitable time for a meeting. The first consultation is free of charge; we agree on further assistance and costs in advance.
No longer being scheduled? Keep earlier rosters, cancelled shifts and your payslips. Getting less work does not automatically mean that you are no longer entitled to anything. First, your contract, the actual hours, the collective labour agreement and the reason for the change must be examined.
A side job is also an employment relationship
In a side job, arrangements are sometimes made quickly: a message about a shift, a contract in a staff portal and a roster that changes every week. This can make it unclear which arrangements are fixed and what the employer may change. Precisely when hours vary, it makes sense to keep your own overview. Record not only the hours worked, but also shifts offered, confirmed and withdrawn.
You can come to us with questions about wage arrears, illness, contract renewal, dismissal and an offered settlement agreement. We do not assess your situation only by your job title or the number of hours. What matters is the content of the arrangements and the way in which work was actually done.
Want to know which other topics fall under employment law? Our national employment law page gives the full overview. This Utrecht page pays extra attention to on-call work, student jobs and uncertainty about the number of paid hours.
Zero-hours contract or min-max contract: start with the difference
With a zero-hours contract, no fixed number of working hours has been agreed in advance. With a min-max contract, there is a minimum and a maximum. That difference is relevant to the assessment of your wage claim. The guaranteed minimum under a min-max contract cannot, without further explanation, be treated as if you had no agreed hours at all.
Also look at any arrangements in the collective labour agreement and at how the contract has worked in practice. Have you worked much more than the minimum for a longer period? Or are you repeatedly called in for short shifts? Then other rules may come into play. The mere name ‘flexible contract’ does not tell you which wage claim is possible. All contracts, addenda and rosters are relevant to that.
Read more about rights under a min-max contract and the Dutch government’s explanation of contract types for on-call workers. Those general rules must always be applied to your own contract and the applicable collective labour agreement.
A shift is cancelled: are you still owed your pay?
For on-call work, the starting point is a call-up period of four calendar days. If a call-up is withdrawn or changed within that period, there may be an entitlement to pay for the original call-up. A collective labour agreement may, under certain conditions, shorten the period to no less than one day. There are also special situations and exceptions. The relevant period must therefore be established first before a specific payment is calculated.
Keep the original call-up, the time of confirmation and the message in which the shift is changed. Bear in mind that an app sometimes shows only the most recent roster. A dated screenshot or a confirmation message can help reconstruct the course of events. Also note whether you asked for the change yourself; that is something different from a unilateral withdrawal by your employer.
Under statutory conditions, there may also be a minimum entitlement to three hours’ pay per call-up. That does not simply apply to every employee with a short shift. The nature of the arrangements on hours and the size of the contract must be examined. Further explanation can be found on our page about pay when a call-up is cancelled.
Fictional example: a shift disappears from the app
A student has a shift confirmed and sees it disappear from the roster app shortly before it starts. The employer says it is quiet. For the assessment, the original call-up, the moment of withdrawal and the applicable collective labour agreement are examined. It can then be established whether pay must be paid for that shift. This example does not describe an actual client or a won case.
Structurally more hours: three months and twelve months are not the same
If you work according to a pattern for a longer period, the actual hours may play a role in determining the size of the employment contract. The legal presumption as to the scope of employment uses, under certain conditions, a reference period of three months. That is a starting point under the law of evidence which the employer can rebut, for example if the chosen period is not representative. So it does not mean that every average is automatically final.
In addition, there is a separate rule for on-call contracts about offering fixed hours after twelve months. In principle, this concerns the average over the preceding twelve months and an offer within the period that applies to it. Whether the rule applies in your situation must be assessed on the basis of the contract and any exceptions.
What matters is the difference between fixed hours and a permanent contract. An agreement on the number of working hours does not automatically make a temporary contract open-ended. Conversely, a permanent employment contract can still give rise to disputes about the number of hours. Read more about no offer of fixed hours after twelve months. Bring any offer letter and your response to it to the meeting.
Ill while in a side job or on an on-call contract
Even in flexible work, illness can have consequences for pay and obligations. Which entitlement exists depends, among other things, on your contract, any call-up, guaranteed hours and the pattern in which you worked. The conclusion ‘no permanent contract, so no sick pay’ is too hasty. Nor can it be promised without investigation that every on-call worker will always continue to receive the same pay.
Report sick according to the agreed procedure and keep the confirmation. During the legal assessment, state which shifts you had already been scheduled for, which hours were guaranteed and whether your contract is due to end soon. With a temporary contract, the end of the agreed term during illness can create a different situation from a dismissal because of illness.
Do not share unnecessary medical details through a general contact form. For an initial assessment, the contract, relevant messages and the schedule are often more important than your diagnosis. Read more about being ill on a zero-hours contract and the Dutch government’s general explanation of pay during illness.
Temporary contract, probationary period and non-renewal
A temporary contract can raise questions about the end date, early termination and successive contracts. So gather all contracts and renewals in chronological order. Also note any breaks. Assessing a chain of contracts requires more information than just the date on your last contract.
For a probationary period, it is not the case that every clause included is automatically valid. For example, no probationary period may be agreed in a temporary contract of six months or less. Other cases have their own conditions and maximum duration. The Dutch government’s explanation of the probationary period sets out general principles for this.
If a contract is not renewed, there may still be questions about the final settlement and any transition payment. A contract that expires does not mean that every financial matter has thereby been dealt with. An assessment can be useful precisely after you are told the contract will not be renewed, as long as the relevant time limits can still be monitored.
Dismissal or a settlement agreement in a small job
Even in a side job, an employer may offer a termination agreement. In that case, have it assessed whether the proposed end date, compensation and final discharge fit your situation. A limited number of hours does not make signing free of consequences. Sometimes a single clause also settles outstanding pay items or arrangements about costs.
In the case of summary dismissal, a time limit of two months in principle applies for challenging the dismissal in court. That time limit does not apply only to employees with a full-time job. In the event of a possible dismissal, it must therefore be established straight away exactly what happened and when. Consult the Judiciary’s information on dismissal and our page on settlement agreements.
On termination by mutual consent, a statutory transition payment is not automatically due. The parties can, however, agree on compensation. The cooling-off period and possible consequences for benefits also deserve attention. Ask for an explanation before you agree to a document that your employer says is only a formality.
Reconstructing your roster without making it more complicated
For an assessment of flexible work, a simple overview is often more valuable than a collection of loose screenshots without context. For each week, set out the guaranteed hours, scheduled hours, hours worked and hours paid side by side. Add when a shift was changed and by whom. Keep the original files; your overview is an aid and does not replace the evidence.
Distinguish between availability and a shift that has actually been agreed. The fact that you said you could work on Saturday does not always mean the same as a specific call-up for that Saturday. Your own request to swap a shift must also remain recognisable. An accurate overview prevents valid and uncertain items from getting mixed up.
During the assessment, we determine which differences are legally relevant. For example, we can look at missing pay, the size of the employment relationship and any consequences of a termination. For pay issues, you will find additional information on our page about wage claims.
Costs and contact with our Utrecht office
The first consultation is free of charge. For any follow-up, we clearly agree which work will be carried out and what the costs are. Where the financial interest is limited, we also discuss the balance between the possible outcome, the costs and the risks. Not every small wage claim calls for the same approach as extensive dismissal proceedings.
Legal expenses insurance or subsidised legal aid may be relevant under certain conditions. The Legal Aid Board decides on a legal aid certificate (toevoeging); income, assets and the interest at stake in the case play a role. A personal contribution may apply. See the information on the costs of legal aid. Do not assume that the word ‘student’ in itself entitles you to free legal assistance.
Our office in Utrecht is at Atoomweg 63, 3542 AA Utrecht. Colleagues of Arslan Advocaten work here. Within our team, we decide who will handle your employment law question. Call 030 747 0038 and let us know about any urgency and your language preference. Support in Dutch, English, Turkish and Polish is available within the firm. More information can be found on the Utrecht location page and in the profile of employment lawyer Onur Arslan.
Frequently asked questions about employment law in Utrecht
May my employer stop scheduling me because I object?
Being scheduled less does not automatically mean that your entitlements disappear. The contract, the agreed hours, the working pattern and the reason for the change must be examined. Keep the rosters from before and after your objection and the messages in which the change is explained.
Do I get paid at least three hours for every short shift?
No, that minimum entitlement applies under statutory conditions. Your arrangements on hours and the size of your contract are relevant to this. So first have it assessed whether the rule applies to your contract. The mere fact that a shift lasts less than three hours is not enough for a general conclusion.
Is a call-up period of four days always mandatory?
Four calendar days is the statutory starting point, but a collective labour agreement may, under certain conditions, shorten the period to no less than one day. There are also special exceptions. Keep the call-up with its time and tell us which collective labour agreement your employer says applies, so that the correct period can be determined.
Do I automatically have a permanent contract after three months?
No. The legal presumption based on hours worked concerns the number of working hours and is not the same as a permanent contract. The offer of fixed hours after twelve months is also a separate rule. These different questions must be kept apart.
Do I have to accept an offer of fixed hours?
An offer calls for a deliberate choice. More certainty about hours may affect your availability alongside your studies or other commitments. Have the content and consequences explained and respond within the applicable period. Keep both the offer and your written response.
Am I still entitled to pay if I am ill on a zero-hours contract?
That is possible, but the extent depends on, among other things, your contract, call-ups and working pattern. State whether you had already been scheduled and which hours you worked previously. The absence of fixed hours is not in itself a sufficient reason to reject every claim to pay during illness.
Can I quit myself if my employer does not pay?
Resigning yourself or staying away without consultation can cause additional problems. First discuss the wage arrears and possible next steps. The aim is to secure your entitlements without unintentionally creating new disputes about refusal to work, termination or damages.
Do new rules for flexible contracts already apply to my situation?
That must be checked for each rule and date. Announced or adopted changes have not automatically entered into force yet. Your assessment uses the rules and any transitional provisions that apply to the relevant period, not just a news item about future legislation.
Does Arslan Advocaten have an office in Utrecht?
Yes. Arslan Advocaten has a fully fledged office at Atoomweg 63 with office space where colleagues work. For a substantive meeting, we will be happy to agree a suitable time with you. That way, the right lawyer can prepare for your question.
Is help also available for people who are not students?
Yes. This page pays extra attention to side jobs and flexible work, but our services are not limited to students. You can also contact us if you have a permanent job, a management position or a question as an employer. Before accepting an assignment, we check, among other things, that there is no conflict of interest.
Which court will deal with my employment case?
An employment case in Utrecht is heard by the subdistrict court of the District Court of Midden-Nederland, Utrecht court location, Vrouwe Justitiaplein 1. There is no court named after the city of Utrecht. The court has four court locations where employment cases are heard: Utrecht, Amersfoort (Stationsstraat 81), Almere (De Diagonaal 37) and Lelystad (Stationsplein 15).
Being a subdistrict court case has nothing to do with the amount involved: article 93(c) of the Code of Civil Procedure assigns cases concerning an employment contract or a collective labour agreement to the subdistrict court, regardless of the amount or value of the claim. Which of the four court locations you end up at is not fixed: in addition to the court of the other party’s place of residence, the court of the place where the work was usually performed also has jurisdiction under article 100 of the Code of Civil Procedure.
Discuss your employment law question in Utrecht
Looking for an employment lawyer in Utrecht for a side job, on-call contract, pay problem or dismissal? Call 030 747 0038 or request a first consultation. Tell us your type of contract, the most important date and your question. We can then determine which assessment is needed.
General information on Dutch employment law; your contract, collective labour agreement and circumstances determine how it applies. A contact message is not a confirmed assignment and does not safeguard any statutory time limit.
Employment law at Arslan Advocaten. Your point of contact for employment cases is Onur Arslan, employment lawyer, registered in the specialisation register of the Netherlands Bar for employment law and personal injury law. Last updated: 19 September 2026.
Would you like to discuss your question in Turkish? See the information about Turkish-language assistance in Utrecht and state your language preference when making the appointment.
